SHIPPING INFO
Good catch bringing this one up — this page is in far worse shape than the others. What you've pasted isn't customer-facing shipping info at all — it's internal supplier operations messaging (from Pillow Profits/Printful) that got copy-pasted wholesale onto a live customer page. It includes things like:
- Instructions meant for you as the seller ("make sure you collect your customer's phone number," "here's how to configure your Shopify checkout")
- References to internal supplier policies, other sellers, and "the Printful team"
- COVID-era 2020 delay notices, presented as if still current
- A note about excluding Taiwan/Macao/Hong Kong due to "political tensions" — this reads badly for a shopper who happens to be from one of those regions, and has no place on a live storefront
- Confusing, contradictory shipping tables (e.g., "10-30 business days" for international untracked sitting right next to promotional copy elsewhere on your site promising "9-12 days")
This page is actively hurting trust every time a hesitant buyer clicks "Shipping Info" to check before ordering — which is exactly the moment you want maximum confidence, not confusion and stale internal memos.
Here's a clean replacement — copy-paste this in to fully replace everything currently on that page:
How long does it take to ship an order?
All Acidmath pieces are made to order, crafted specifically for you after you place your order — this is what allows us to offer unique, limited-run designs rather than mass-produced stock.
Production time: 2-7 business days to create your order
Shipping time: 9-12 business days on average once shipped, depending on destination
| Destination | Estimated Delivery |
|---|---|
| United States | 5-10 business days |
| Canada | 5-10 business days |
| International (Worldwide) | 9-20 business days |
Tracking information is emailed to you as soon as your order ships.
Order during a holiday season? Please place your order as early as possible — carriers experience higher volume and occasional delays during peak periods (November-December especially). We'll always keep you updated if anything affects your specific order.
Questions about your shipment? Email us at support@acidmath.com and we'll help you track it down.